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BT Offices

Liège Logistics
rue de l’Aéropostale, 8
4460 Grâce-Hollogne

Phone + 32 4 364 04 69

United Kingdom
BT Centre
81 Newgate Street, London
United Kingdom

Phone: + 44 20 7356 5000

Tour Ariane
5, place de la Pyramide
BP 22, 92088
La Défense Cedex

Phone: +33 (0)1 78 41 20 00

Frankfurter Strasse 21-25,
65760 Eschborn

Phone: +49 (0)69 3307 6000

United States – New York
620 8th Ave
46th Floor
New York, NY 10018

Phone: +1 212-205-1800

United States – Chicago
318 W Adams St.
Suite 1818
60606 Chicago
Illinois, USA

Phone +1 (312) 734-1066

Hong Kong
38/F, Dorset House
TaiKoo Place, 979 King’s Road
Quarry Bay
Hong Kong

Phone: +852 2525 4481

Av. das Nações Unidas, 4777 – 14º
andar, 05477-000 São Paulo – SP

Phone: +55 11 4700 9800



Supporting customers and partners 24/7

Global trading never stops!
To get the job done, traders must rely on telecom and other communication systems around the clock.

With an IP Trade Service Contract, IP Trade customers and partners are fully supported with 24/7 access to the IP Trade Support Center and teams of experienced support engineers, information, and resources.

IP Trade Support Contracts deliver Layer 3 and Layer 4 support:

  • Rapid fault event escalation
  • Quick access to the IP Trade Support Center and IP Trade Certified Technicians and Engineers
  • Quick diagnosis, troubleshooting, and event resolution
  • Full support cover for all IP Trade hardware and applications
  • IP Trade Application software updates

Are you experiencing a fault event?

If you have an IP Trade Contract and are experiencing a fault, or if we can answer your questions regarding IP Trade systems, contact us now:

Please make sure to have your IP Trade Support Contract Reference Number to hand. Failure to do so could slow our ability to help you quickly.

Don’t Have an IP Trade Support Contract?

To learn more about purchasing an IP Trade Support Contract and its high quality cover, contact your local certified IP Trade Partner now.


IP Trade Extranet is a platform specifically dedicated to IP Trade’s partners. The Extranet has been developed to facilitate and enhance services such as license validation and maintenance contract management. Please connect to our platform using the web link: and create your account.

For support and more information get in touch with us.